The deep freeze leads to frozen pipes and insurance claims

This year it's not the snow, but freezing temperatures reeking havoc on Washington homeowners.

State Farm, the state's largest homeowner insurer, has declared their own state of emergency. What does this mean? To get ready for the onslaught of calls and claims, they've hired additional adjusters. So far, they've had 215 freeze-related claims and expect that tally to reach 500.

Some advice for consumers: First, turn off your water source. If your pipes have broken, take steps to mitigate any further damage before you call your insurance company. Learn more. Remember, we're here to help. If you're having trouble with a claim or have questions, call our Insurance Consumer Hotline at 1-800-562-6900.